This privacy policy provides how Olive & Ark uses and protects any information that you give or share when you use this website. Olive & Ark is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it is done so and will be used in accordance with this privacy statement. Olive & Ark may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been effective since August 27, 2023.

By using our website and completing any of the forms, we may collect the following information:

• Your Name
• Contact information including email address
• Demographic information such as zip code
• Other information relevant to customer surveys and/or offers

Why required and what we do with the information we gather

• We require this information to understand our customers and website visitors better and to provide users with access to our third-party Membership Management Portal available through software provider WellnessLiving.
• We may periodically send promotional email about special offers or other information which we think you may find interesting using the email address which you have provided.
• We may provide your information to our third-party partners for marketing or promotional purposes.
• We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

• A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can remember information about your preferences, such as closing a pop-up so as not to display it again too quickly, and whether you are a Member or Subscriber of Olive & Ark.
• We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and personal data from these sources is not stored.
• Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
• You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
• Links to other websites, our website contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website – including Instagram, Facebook, and WellnessLiving Software outside of Olive & Ark’s Membership Portal.
• Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

• You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]. And users with a registered account through our Member Portal may also change their contact settings to discontinue messages through the Member Portal.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be requested to retrieve this information.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

Mobile Message Service Terms and Conditions

Last updated: 8/27/2023
Olive & Ark uses a mobile message service operated through our Membership Portal to contact Members with urgent and/or timely information. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By purchasing a Membership through the Member Portal, subscribing to the SMS/text messaging service, or otherwise opting-in to the SMS/text messaging service, you agree to receive SMS/text messages from and on behalf of Olive & Ark through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers.

Your participation in this program is completely voluntary and may be modified through the Member Portal.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time through the Member Portal.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.