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FREQUENTLY ASKED QUESTIONS (FAQS)

Who is Olive & Ark For?

Olive & Ark is thoughtfully designed and staffed for moms and dads who find themselves working from home without childcare. Whether you are self-employed, remote working, or a stay-at-home parent with a to-do list a mile long, our coworking with childcare memberships are designed for you and your child.

What are your membership rates?

Visit our Memberships Page or head to the Membership Portal to create a free account for the most up-to-date membership options and pricing.

Coworking with Childcare Memberships are offered on a month-to-month basis with no obligation to renew. A 5% discount is available for Members who pre-purchase a minimum of six (6) months of membership at once.

Where are you located?

Olive & Ark is expanding! We now have two Cowork Space Locations with Childcare Provided with the opening of our second location in Nashville in 2023.

Our Brentwood coworking with childcare space is located at 1652 Sunset Rd in Brentwood, TN.

Our Nashville – Nations coworking space with childcare is located at 6018 New York Ave,
Nashville, TN 37209.

What are your hours?

Olive & Ark does not offer full-time co-work space hours and childcare. We are busy parents, too.

Our Brentwood co-work space + childcare hours are:
– Monday: 9am-2pm
– Tuesday: 9am – 2pm
– Thursday: 9am – 2pm
– Friday: 9am – 2pm

Our Nashville – Nations location is expected to offer co-work space and childcare hours during similar times five days a week.

Is Olive & Ark a daycare?

Olive & Ark is not a daycare and is not licensed by the state as a childcare facility. Olive & Ark offers a boutique coworking space with childcare provided on-site. Parents typically remain on-site when their children are present during their reserved cowork time.

Is Olive & Ark a Mother's Day Out program?

Olive & Ark is not a Mother’s Day Out and is not a 501c church-affiliated program. Olive & Ark offers a boutique coworking with childcare space designed to provided on-location childcare for parents utilizing the cowork space. Parents typically remain on-site when their children are present during their reserved co-work time.

What is the age range of children enrolled at Olive & Ark?

Olive and Ark provides childcare for infants and children from 12 weeks old up to 5 years old, pre-kindergarten. Our goal is to meet the needs of parents working from without childcare, whether your job is Mom, CEO, or anything else.

Does Olive & Ark offer drop-off childcare options?

Coworking Space with Childcare Memberships are designed primarily for parents who find themselves working from home without childcare. Parents utilize the Workspace uninterrupted with their child fully cared for in our ChildSpace.  Olive & Ark is not a state licensed childcare facility. Drop-off and drop-in style memberships are not available. However, with prior notice to staff, members may occasionally schedule off-site meetings or appointments. Your success is our success, and we strive to meet the changing needs of your family.

Do you offer discounts for siblings or families with multiple children?

Yes we do! We strive to build mindful coworking with childcare membership packages while still offering boutique services and low child to caregiver ratios. Each membership package is priced to include care for one (1) child per household. Childcare options for additional children/siblings are available as add-ons for a discounted rate.

What do you mean by "holistic" care?

Thoughtful provision for the body lays the groundwork for success – for parents and children alike. Parents utilizing cowork space locations with childcare can expect our lounge stations to be stocked with wholesome snack and beverage options. At our Brentwood location, fresh bread is baked in the lounge daily!

Children are provided holistic snacks & daily lunches. We serve only organic fresh fruits & veggies, with zero additives, food dye, or high fructose in our lunches & snacks. Well-balanced behavior starts with a well-balanced belly!

What are your cancelation policies?

Facility Use Reservation Cancelation: All bookings are confirmed at the time of scheduling. If you need to cancel or reschedule a reservation for the WorkSpace + ChildSpace, cancelations must be received with no less than 24 hours notice prior to your reserved day. Cancelations received after that time period will still count against your account as a used day.

Rescheduling a Reservation: All bookings are confirmed at the time of scheduling. If you need to reschedule a reservation for the WorkSpace + ChildSpace, you must notify us of your intent to reschedule no less than 24 hours before your scheduled reservation. Rescheduling to a new reservation must occur within 3 days of your cancelation for your credit to apply toward a new reservation. Failure to notify us of your intent to reschedule and failure to reschedule to a new reservation time will result in forfeiture of one facility use credit.

Membership Cancelation: Memberships are month-to-month with no contract for renewal. Members may cancel their membership by the 1st of the previous month if they are needing to pause or cancel. Refunds are not available for unused time.

Membership packages are designed for monthly use. Facility Credits DO NOT transfer over to the following month if they are not utilized. Monthly memberships are pro-rated to the start date of your membership. Workspace and childcare reservations canceled with less than 48 hours notice will be credited against your facility use credits for that month. We strive to provide an overstaffed experience so your child can thrive with an attentive team. Having strict rescheduling policies helps our team ensure the best and safest experience for your child to thrive while you work.  If you need assistance rescheduling, please email us at [email protected]

Is Olive & Ark affiliated with a church or specific religious denomination?

No. Olive & Ark strives to provide Christ-centered care and values for our members and utilizes spaces provided by local churches to offer coworking spaces with childcare facilities. Olive & Ark is an independently-owned business operating separately from any of the churches from whom rent space and holds no affiliation with any specific church.

Are memberships based on a contract?

Coworking Space with Childcare Memberships offer flexible month-to-month options. Change your membership type for the next month by the 15th of the current month or provide 30 days notice to cancel a membership.

What are your hours?

Olive & Ark does not offer full-time coworking space hours and childcare. We are busy parents, too.

Our Brentwood cowork space with childcare hours are:
– Monday: 9am-2pm
– Tuesday: 9am – 2pm
– Thursday: 9am – 2pm
– Friday: 9am – 2pm

Our Nashville – Nations location is expected to offer co-work space and childcare hours during similar times five days a week.

Can I cancel my membership?

We hate to see you go! Memberships may be canceled with 30 days notice. Refunds are not available for unused time. Please contact us if you are considering canceling. We’d love to hear what we can do to improve memberships or meet more specific needs.

Does unused time roll over to the next month?

No. Memberships allow access for a specific 1 month period. Any unused time is forfeited at the end of each month.

How do I reserve my WorkSpace + ChildSpace time?

Reservations can be made through the Member Portal. Reservations must be made 3 days in advance to ensure the best possible staffing and availability.

What if I don't make my reservation in time?

Quality time and attention with appropriate staffing in the ChildSpace is a huge part of our model. Reservations are required in advance because of our staffing ratios. Please contact us directly if you need a short-notice reservation. While we cannot guarantee that a space will be available, we’ll do our best to accommodate short notice reservations when possible.

What if I need to cancel a WorkSpace + ChildSpace reservation?

Membership packages are designed for monthly use. Facility Credits DO NOT transfer over to the following month if they are not utilized. Monthly memberships are pro-rated to the start date of your membership. Workspace and childcare reservations canceled with less than 48 hours notice will be credited against your facility use credits for that month. We strive to provide an overstaffed experience so your child can thrive with an attentive team. Having strict rescheduling policies helps our team ensure the best and safest experience for your child to thrive while you work.  If you need assistance rescheduling, please email us at [email protected]

Half Day or Full Day - what's the difference?

Olive & Ark is open from 9am to 2pm on scheduled days. Memberships utilize half day reservations (2.5hrs) or full day reservations (5hrs). Members can reserve half days by choosing morning (9am to 11:30am) or afternoon (11:30am to 2pm) reservation slots. Full days covers the entire 9am to 2pm timeframe. Half day ChildSpace attendees will always receive snacks and lunches if their reservation covers a time when those items are served. Full day ChildSpace attendees will always receive all snacks and lunches served throughout the day.

Do you offer discounts for siblings or families with multiple children?

Yes we do! We strive to build mindful membership packages while still offering boutique services and low children:caregiver ratios. Each membership package is priced to include care for one (1) child per household. Childcare options for additional children/siblings are available as add-ons for a discounted rate.

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